What our Customers say...
Helpful, prompt, excellent work, completely satisfied with the quality of work done on the home. SERVPRO made the process from start to completion stress free.
Dean was always helpful, insightful, timely & professional. I would highly recommend & use in the future. Great outcome.
Very professional & clean, great communication.
They were very good about keeping us informed.
Excellent - especially during a pandemic.
Very prompt on answering questions. Russ was amazing on everything I needed.
Professional & kind.
They arrived at my house before the fire was even out and explained everything. Every interaction with the staff, whether at the shop, on the phone, via email or at my house was always professional, yet was personable answering all my questions and concerns in a timely manner.
I cannot thank the SERVPRO staff enough for everything they have done these past 8 months. It is certainly something I hope to not go though again, but if I or anyone else I know needs this type of service, I will highly recommend this team to get the job done. I appreciate their patience in dealing with the barrage of family members asking lots of questions. Etta, Andy, Rob, Russ, Veronica, Bill, Ron, Shaun, Jessica, the fantastic cleaning ladies, the outside contractors and so many more that I have never met gave their full attention to my situation, while handling other clients as well. I am grateful to SERVPRO for being able to restore this old home and make it safe for my family again.
They were prompt & always very responsive.
We are pleased with the restoration project. SERVPRO was very communicative throughout the entire process.
SERVPRO did an excellent job from start to finish. They were extremely easy to work with and to communicate with. Quality and service, huge plus! Highly Recommend. 5 Stars!!
Ryan was excellent and went above & beyond. His team worked very hard & was very efficient. I feel very lucky to have had this group of workers. Thank you! Thank you! Thank you!
When I had a sewage back up in my basement I was very upset. SERVPRO stepped in and from clean-up to rebuild they were excellent. I highly recommend SERVPRO. Thank you for a job well done.
Very professional and accurate.
I was really impressed on how everything was handled all up front. I would highly recommend these folks anytime.
Extremely professional, efficient and a pleasure to work with. Easy to communicate with.
Overall blown away by the process and customer experience. Thank you.
Russ was very helpful! From the beginning they were prompt worked around my schedule. They did everything, the cleaning was beyond my wildest expectations!!!
For a nasty problem, it was nice to work with Professionals.
Easy to contact, responsive to questions I had. Excellent & very professional.
We never felt like we were "all alone". Everyone was helpful whenever we had an issue, even helping us some when dealing with the insurance company.
We are very grateful for you all at SERVPRO. I've never dealt with a company where EVERY employee seemed to go above and beyond their duties like yours does. We're also very grateful for your suggestions to rebuild so far beyond the initial quote. With your ideas and suggestions, we have a home more beautiful than we could have imagined.
I appreciate all the efforts & tremendous communication from both Dean & Kevin. Job well done.
All staff very professional, excellent work, neat - very pleased. All SERVPRO teams were very professional, careful and have completed excellent work. Russ did an excellent job explaining all phases. Thanks.
Dean Llanas is great to work with and is very knowledgeable. It went as smooth as possible. Very happy overall - from Ryan's quick response from Acuity to Dean & Janette's communications that kept me in the loop as to what was going to happen and when it would happen.
Very willing to resolve any issues that came up.
Project proceeded and was completed on schedule and in a professional manner.
Very professional and worked with us to get the work completed within the budget.
Had a major water loss inside my house. They were a super group to work with, fast, efficient and very respectful with our needs. SERVPRO and their team rock!
Kevin was the Best! He made our unfortunate water damage experience so much better. He really looks out for your best interests and went far and beyond in order to help us the most. Never a fun thing to have a fish tank explode but at least SERVPRO has the best crews to help you when you really need them. When disaster happens call these guys right away, don't even think or give consideration to another company! 5 stars.
I am so impressed with the services of SERVPRO. This company was thoroughly professional, hard working and prompt. I am very satisfied. All the workers made a very difficult water disaster through the basement that much more bearable and I thank everyone who participated in the mitigation. Kevin Galang - Project Manager; Mitigation Team - Edwardo, Will, Matt, Rick, Tom Ernest, Jose, Oscar; Contents Team - Veronica, Judit, Marcela, Ana, Sophia, Alejandra, Maria, Silvia, Anita & Enriqueta.
Awesome response! Thank you for your service!
Dean did a great job of follow up and kept me up to date on the progress of the job.
Prompt on calling back and explained the process well.
Very seamless process. Very easy to work with.
Great outfit, would recommend them to anyone.
On July 12, 2017 our business and community experienced a record breaking flood courtesy of two rivers that bisect Burlington, WI. Being only one block from the rivers confluence, our building took on nearly two feet of water before the rivers receded. Working from a different location, I phoned SERVPRO to learn from them what I needed to do next. With their experience they were able to guide me through the process of what they would do, when they would do it and gave me what turned out to be a very accurate estimate of when their multi-person crew would be able to complete all the clean-up work. Given the shape the building was in after the water receded, it was a lot to accomplish in a very short period of time. Our business was closed for only 4 days. Each day I met with the job manager and together we reviewed progress and priorities for the next day based on our needs - not theirs. I cannot say enough about how professional, courteous and cooperative every person on the SERVPRO work crew was throughout the entire process. I would certainly recommend SERVPRO to others impacted by a flooding tragedy. It was quite evident that they had been through something like this many times given the speed and efficiency in their work and in how rapidly they were able to get our building clean, dry and ready for reconstruction.
Excellent and timely work, delivered as advertised.
I was pleased that SERVPRO had great customer satisfaction. There were a few instances when the project didn't go as planned (drywall had dimples and paint didn't cover well), but in each instance, SERVPRO made sure to make things right, even if it meant more resources and time and they even found a way to match an existing ceiling texture that was tricky! SERVPRO employees were always kind and courteous.
Everything was cleaned up and it looks great!
Awesome staff! Workman explained everything and was very friendly.
Our Project Manager was an outstanding person to work with. Communication was always prompt and he is a real professional as well as just a really good guy and a credit to your company.
We first met our project managers, they were kind, caring and efficient. I was emotional and started to cry when I realized we would need to leave our home and might not get back before our granddaughter was to come for her first overnight stay. Our project managers went through much appreciated efforts to get everything done before she came. God bless them, they did it!
I was amazed with the thorough and competent work done during each phase of the work. Their helpfulness went above and beyond!!
They were very neat and very respectful. I give them a 10 or A+!
SERVPRO did a great job and made sure everything was 100% correct. I am very happy with the final product-back to where it was before the water damage.
They were very professional, courteous and very neat! We were very pleased with the whole experience. All the workers were very efficient, clean and polite. Top Notch!!
They were courteous and responsive to our needs. We are very pleased with the cleanliness and finished product.
We were impressed with the whole overall process and the response system. Our project manager kept me up-to-date on all processes.
Very professional, was thorough and easy to work with. Again Thank-You for your level of service. Very rare to find that level in these times.
Everyone I dealt with was very helpful. I am very pleased with the service. Give my project manager a "10" rating.
Everything was excellent. The people were very work oriented, friendly and exceeded my expectations. My project manager was super, he kept me informed at all times.
Our project manager and staff were very pleasant and professional. I appreciated the way they conducted themselves. I felt very comfortable and enjoyed working with them.
We were so impressed at how fast & courteous the clean-up crew were and that is why we decided to continue with SERVPRO for the rebuild.
Great Staff! Exceptional work and extremely thorough. Very nice people to work with!
Everyone was courteous, polite & helpful by explaining things from start to finish. Also cleaned up well after each time they came.
I previously would see the green vehicles in and around the city and wondered what that company was and now I know. Everyone at your company was so friendly and professional. I learned so much during this process. Our project manager, the carpenters and the cleaning crews shared lots of knowledge with me and I appreciate you guys so very much. I now have a company to recommend to friends and family.
Excellent and this is a great company that I would tell others about. Great company to have in your home because I felt comfortable with their teams.
They have been great. I would recommend them to anyone. They really are worthy of their motto "Like it never even happened." All the staff were great - friendly, courteous and quick, with high quality.
At a very difficult time given the flood following our vacation the entire staff showed great sensitivity, patience and professionalism helping us with the repair of our basement. We are very grateful for the high quality work, level of professionalism among the team members, and the compassion that came with it all! We would highly recommend SERVPRO to anyone!
Very impressed with the high level of professionalism and competency overall. Very happy with the clean-up and assistance in the repair process and being very accommodating to my busy schedule. My house is cleaner than I would have done! They did an amazing job at cleaning, our project manager was excellent in every aspect of his job. Highly recommend!
Very much appreciated the customer service as I was trying to navigate the process of cleanup and also how to proceed with the insurance claim. Very efficient and timely, informative and accessible.
Excellent service with very prompt follow-up and responses. Work was completed neatly and professionally. The excellent service made our unpleasant and stressful experience much easier to handle. Thank you!
Everyone was great! Project Manager did a great job supervising.
The project managers did an excellent job in coordinating and communicating the rebuild project, drywall, painting, carpentry, and cleaning all done to specifications, professionally, and with a smile! Many thanks to the staff and contractors assigned to the project.
Fast, excellent quality and friendly staff. Everyone was great.
Very professional and high quality work in all areas. Many thanks for getting our home back in shape.
Our project manager was extremely helpful and followed-up on all requests. Did an astounding job explaining process and timeline. Helped us through a most difficult time.
Everyone working for SERVPRO on this assignment was very friendly and professional. All work was explained and done in a timely manner. We really appreciate how this cleanup was handled. I know I have a company I'd recommend to family and friends.
SERVPRO was very professional and did a nice job. They were knowledgeable and answered all of my questions.
I'm very impressed with how well coordinated every task was implemented and completed! Fine staff, very hard workers! Thank you!
Excellent workmanship, extremely hardworking keeping us well informed of the plan. The men on the job were very nice to work with. In our case, our project manager responded to our sudden need for completion in best possibly timing. Without his experience and excellent customer service we would have been in a financial mess.
Thank you so much for your kindness and attention to the smallest details. We sure are very pleased with the job that was done. God bless you all.
SERVPRO completed the job on time as promised so we could enjoy our kitchen in time for Christmas. They addressed all concerns promptly. A job well done.
The employees of SERVPRO are very competent and do a wonderful job. We will recommend this company to anybody and everybody we know. It was a pleasure! Great job!
A pleasure to work with. I had no worries. The project manager was very easy to work with. He kept me informed through the whole process.
It is with great pleasure that I submit this letter of recommendation on behalf of SERVPRO of Milwaukee North. I have worked with their company on many restoration projects, big and small. I have found them to have great response time and impeccable customer services, they are extremely efficient in remediation services and emergency response. They always provide proper equipment and workforce to complete the job efficiently and in a timely manner. They do a great job communicating progress while the team works to complete the job with minimal interruptions to daily business operations. SERVPRO serves 70 Bon-Ton Corp stores throughout Wisconsin and Illinois region. SERVPRO services Bon-Ton in many different aspects such as mold remediation, water damage, building floods, raw sewage and wind damage clean-up. It gives me peace of mind to know when I call any and all the stores will be taken care of from the start of the project to the end without any concerns. Their fees and rates are very competitive and reasonable.
Please consider SERVPRO of Milwaukee North for all of your restoration and remediation needs.
Unbelievable customer service, fantastic skilled workers, overall fantastic repair, clean up, and restoration work! A BIG thank you!
We felt in safe hands from day 1! Our experience was amazingly positive. Our project manager was incredibly sensitive, reliable and efficient. He listened extremely carefully to my very picky concerns and communicated those concerns to every team member. All concerns were addressed!
Everyone was very professional, very hardworking and explained everything they were doing. We were very impressed with SERVPRO and the team that worked at our house. The crew was so wonderful during a very difficult time for us.
I am very happy with the service I received from SERVPRO. They did everything exactly as they said they would and they even did it ahead of schedule with high quality. Every member of the SERVPRO team was courteous, professional and highly skilled. I would have been lost if SERVPRO wasn't there to help.
I felt assured you were looking out for my well-being. Thank you for being available!
The day after the fire, a crew from SERVPRO was at my house to start cleaning the mess created from all the water that put out the fire. They were so careful as to not throw away any of my household contents. They handled all my personal possessions with care. They kept exceptional records and took photographs of everything they touched. Everyone was extremely nice and they always stopped what they were doing to say "hi" and tell me what they were doing. They were very sympathetic and very good listeners as I explained stories about my possessions. When I moved back into my house, some of my things were returned to me after going through a cleaning process. All of these items were packed with care. Each item was bubble wrapped and packed with brown paper. Each item was packed individually into boxes that were labelled with the room from which they were taken. This was wonderful! I was amazed with the whole SERVPRO staff! They are all wonderful people and it has been a blessing to work with them. They take pride in their work and I feel they took care of my things like they were their own.
I was impressed with the quality workmanship in which was all done in a timely manner. I will highly recommend to my family and friends. All staff and workers were very polite. Thank you all for getting my home back to normal without any worries or stress.
It is my pleasure to recommend the services of SERVPRO to you. On May 7, 2016 we experienced breakage of an underground water line in our warehouse operations. Shortly thereafter our Tenant operated warehouse was completely flooded with water and debris.
SERVPRO was directed to help with clean-up operations. The SERVPRO team, responded quickly and thoroughly restored our warehouse to its original condition within a matter of days. Communication throughout the clean-up process was very good with daily progress reports from the crew. They were very professional throughout the entire emergency clean-up process.
I would wholeheartedly recommend SERVPRO to anyone with a similar need.
SERVPRO was very caring, helpful and efficient. They answered all my questions and were extremely neat and professional. I would like to thank all of the SERVPRO employees for making my time of need in this difficult situation, as painless as possible.
Extremely happy. Will happily recommend.
I was very pleased with the quality of the work, the pleasantness of the workers and the constant concern for my satisfaction.
They handled EVERYTHING! I didn't have to worry about details & additional communication with the adjuster. I am a "control" person and usually have to make things happen - not in this case. I was very pleasantly surprised to be "taken care of" with all details handled. Very professional team - very careful, paid attention to details & cleaned up after themselves. House looks better than before the damage!!! On a scale of 1-10 with 10 being the best - these guys are a 15 or 20!